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| Public Authority | Department of Local Government, Industry Regulation and Safety |
| Address | 100 Plain Street, East Perth, WA, Australia, 6004 |
| Title | COM16001 Provision and Implementation of an Integrated IT Service Desk Solution |
| Reference Number | 16001 |
| Description | The Department of Commerce has a requirement for the implementation of an integrated service desk solution using cloud based software that is an ITIL compliant Service Tools solution. |
| Type of Work | Goods and Services |
| Procurement Method | Open Tender |
| Associated with Tender | |
| UNSPSC 1 | Helpdesk or call center software - (100%) |
| Region/s | Perth Metropolitan |
| Number of Submissions | 6 |
| Panel Contract | No |
| Contract Term | Fixed Period |
| Closing Date | 2 Feb, 2016 |
| Award Date | 11 Nov, 2016 |
| Commencement Date | 14 Nov, 2016 |
| Initial Expiry Date | 13 Nov, 2019 |
| Final Expiry Date | 30 Oct, 2027 |
| Original Contract Value | $628,269 (Estimate) |
| Revised Contract Value | $4,253,217 (Estimate) |
| Contract Developer | Kevin King DMIRS |
| Phone | OFFICE: (08) 92223169 |
| kevin.king@dmirs.wa.gov.au |
Price Variations |
||||||
| Variation Period: | 14/11/2017 - 13/11/2018 | No. of Variations: | 1 | Total Variation $: | $856,400 | |
| Variation Period: | 14/11/2018 - 13/11/2019 | No. of Variations: | 1 | Total Variation $: | $206,479 | |
| Variation Period: | 14/11/2022 - 13/11/2023 | No. of Variations: | 1 | Total Variation $: | $804,021 | |
| Variation Period: | 14/11/2023 - 13/11/2024 | No. of Variations: | 1 | Total Variation $: | $418,495 | |
| Variation Period: | 14/11/2026 - 13/11/2027 | No. of Variations: | 5 | Total Variation $: | $1,339,553 | |
Contractors |
|
| 1) |
ServiceNow (ServiceNow Australia Pty Ltd)
Level 7
191 St Georges Terrace Perth WA Australia 6000 |
